Return Policy for Freshrapic Furniture

Effective Date: January 2, 2025

At Freshrapic Furniture, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return policy to ensure you have peace of mind when shopping with us.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Time Frame: Returns must be initiated within 30 days of receiving your order.
  • Condition of Items: Items must be unused, unassembled, and in their original packaging. Used, assembled, or incomplete items may not qualify for a return.
  • Proof of Purchase: A valid receipt or order confirmation email is required.
  • Custom Orders: Custom-made or special-order items can only be returned if defective or damaged upon arrival.
  • Sale and Clearance Items: Items marked as final sale cannot be returned or exchanged. Please check the product description for details.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Notify our customer service team at (972) 317-1684 or info@freshrapic.net. Provide your order number, item details, and reason for the return.
  2. Return Authorization (RA): If eligible, we will issue a Return Authorization and provide detailed return instructions.
  3. Packaging: Securely pack the item in its original packaging with all accessories, parts, and manuals to avoid damage during transit.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged. We recommend using a trackable shipping service.

3. Refunds

  • Refund Processing: Refunds will be issued to the original payment method within 5-7 business days after the returned item passes inspection.
  • Shipping Fees: Original shipping charges are non-refundable unless the item was defective or damaged during delivery.
  • Restocking Fee: A restocking fee of up to 20% may apply to large or bulky items, which will be deducted from the refund amount.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Report the Issue: Contact us within 7 days of delivery with photos or videos documenting the damage or defect.
  • Resolution Options: We will arrange a replacement, repair, or full refund based on your preference.
  • Shipping Costs: We will cover all shipping and return costs for damaged or defective items.

5. Exchanges

For exchanges (e.g., size, color, or style changes):

  • Return the original item by following the return process above.
  • Place a new order for the desired item.
  • Exchanges are not processed automatically, so please contact our customer service team for guidance.

6. Non-Returnable Items

The following items cannot be returned:

  • Custom or Special-Order Furniture
  • Sale and Clearance Items (unless otherwise stated)
  • Mattresses or Bedding Items (for hygiene reasons)
  • Gift Cards

7. Contact Us

If you have questions or need help with a return, reach out to us: