Sales Policy for Freshrapic Furniture

Effective Date: January 2, 2025

At Freshrapic Furniture, we are committed to providing our customers with high-quality products and exceptional service. This Sales Policy outlines the terms and conditions governing purchases made through our website and in-store. Please take a moment to read this policy carefully.

1. Ordering Process

  • Placing Orders: Orders can be placed online via our website www.freshrapic.net or in-store at our Lewisville, Texas location. To ensure a smooth transaction, please ensure that all details—such as the shipping address, payment information, and contact details—are entered correctly.
  • Order Confirmation: After placing your order, you will receive an order confirmation email containing the details of your purchase. This is not an acceptance of your order but an acknowledgment of the receipt of your order.
  • Order Acceptance: A contract between you and Freshrapic Furniture is formed only when your order is shipped or when you receive an email confirming that your order has been processed and is ready for delivery.

2. Product Pricing

  • Pricing Accuracy: We make every effort to ensure that the prices on our website and in-store are accurate. However, prices are subject to change without notice due to fluctuations in market conditions, stock availability, or sales promotions.
  • Sales Tax: Sales tax will be calculated based on your shipping address and added to your total order at checkout. The applicable sales tax rate is determined by the local tax laws of your jurisdiction.
  • Discounts and Promotions: Any discounts, promo codes, or special offers must be applied at checkout and are valid only for a limited time. Discounts cannot be combined with other offers unless explicitly stated.

3. Payment

  • Accepted Payment Methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Freshrapic Furniture gift cards
  • Payment Authorization: Upon placing an order, the payment method provided will be authorized for the full order amount. We reserve the right to cancel or modify orders if payment cannot be processed.
  • Payment Confirmation: Once payment is confirmed, we will begin processing your order. If there is an issue with the payment (e.g., declined card), we will notify you via email.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options for orders within the United States. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Delivery Time: Most orders are processed and shipped within 1-3 business days. However, delivery times may vary depending on product availability and your location. The estimated delivery date will be provided at checkout.
  • In-Store Pickup: If you live near our Lewisville, TX location, you can choose to pick up your order in-store for free. You will receive an email notification when your order is ready for pickup.
  • Delivery Fees: Delivery fees are calculated based on the shipping method chosen and the size and weight of your order. Additional fees may apply for white-glove delivery services or other special delivery options.

5. Returns and Exchanges

For detailed information, please refer to our Return Policy. Key points include:

  • Returns: We offer a 30-day return window for most products. Items must be in new, unused condition and returned in their original packaging. Certain items, such as custom orders or clearance items, may not be eligible for return.
  • Exchanges: If you’d like to exchange an item, you may return it within the allowed time frame and place a new order for the desired item. Some exchanges may require the customer to cover shipping fees for the return.

6. Product Availability

  • Stock Levels: While we strive to keep our inventory updated, product availability may change without notice. In the event an item is out of stock after placing your order, we will contact you with options, including a backorder, substitution, or cancellation of your order.
  • Custom Orders: Custom or special orders may have different lead times and are not eligible for cancellation once the order is processed. Please verify your selections before finalizing a custom order.

7. Order Cancellations

  • Modifications and Cancellations: Once your order is placed, we begin processing it promptly. If you need to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, it cannot be canceled, but you can initiate a return once the item is delivered.
  • Backordered Items: If your order contains a backordered item, we will notify you and offer alternatives. If we are unable to fulfill your order within the expected timeframe, you may choose to cancel the backordered item or the entire order.

8. Customer Support

If you have any questions about our products, your order, or our sales policy, please contact us:

Our customer service team is available to assist you with order inquiries, payment issues, shipping concerns, and more.

9. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated Effective Date. We encourage you to review this policy regularly to stay informed of any updates.